The Front Office Team
The Reception staff, vital to the smooth running of the practice, is responsible for daily operations, including greeting clients and securing information regarding each pet’s condition, explaining hospital procedures, escorting patients to examining room, entering patient data into the computer and performing the exit process and payments on account. In addition, the Receptionist handles phone calls and makes appointments, maintains a variety of files and prepares numerous reports. The Receptionist provides clients with information regarding pet food and other well care products.
A minimum of a high school diploma is required. Significant related experience in a medical setting or customer service background is preferred. The Receptionist must be comfortable in a fast-paced, highly interactive, ever changing environment. The ability to multitask in addition to a detail orientation and strong computer skills are essential. The Receptionist must be warm and friendly to clients and patients while maintaining a professional, calm demeanor.
Advanced positions include Lead Receptionist and Training Receptionist.
The Lead Receptionist oversees the opening and closing of the hospital as well as the overall reception process. Primary responsibility is for the development, coaching and counseling of reception staff. Also, the Lead chairs employee staff meetings and contributes ideas and suggestions to management for improved operations. Monitoring hospital compliance with governmental and accrediting organizations is a key function. In addition, the Lead performs all reception duties and responsibilities.
The Training Receptionist assures that the staff is fully trained in all aspects of the reception function by developing and following a comprehensive training program that includes creating and updating the Receptionist Training Manual. Working with Management, the Training Receptionist develops goals and plans for continuing growth and development of all reception staff and acts as the primary contact for new hires. In addition, the Training Receptionist performs all reception duties and responsibilities.